Frequently Asked Questions

1. System Requirements

1. Which databases are compatible with smartASK?
2. How large is the smartASK application?
3. I don't have a database yet. What do you recommend?
4. I don't have a servlet engine yet. What do you recommend?

2. Products, Services and Pricing

1. Could webslingerZ host my surveys?
2. Can I get a demo of smartASK?
3. How does the licensing work?
4. Can webslingerZ assist me in authoring and publishing surveys?

3. Features

1. Where can I get a complete list of features available in the current version of smartASK?
2. What kind of questions can I create with smartASK?
3. Can I block potential respondents from taking my survey?
4. Does smartASK ship with a facility for popup survey invitations?
5. Do all my surveys have to be a single page?
6. Can I customize my survey to match the look and feel of an existing website?
7. Does smartASK ship with a variety of templates for the look and feel of published surveys?
8. Does smartASK support logical branching or skips in a survey?
9. Can I write my survey in another language, like Spanish or French?
10. I want my survey to be confidential. What sort of security does smartASK provide?

4. Support and Training

1. What technical support is available?
2. Can webslingerZ install smartASK for me?
3. What about database support?
4. I have installed smartASK and encountered problems with the progress bar and generated charts in the survey results section. When I try to use these features I get java errors. Did I miss something during installation?

5. Publishing Your Survey to the Web

1. How do I control who responds to my survey? How do I make sure that a respondent only takes the survey once?
2. Can I send my survey via email?
3. Is there a limit to the number of responses I can collect for a survey?

6. Database Support And Requirements

1. What database support does webslingerZ provide?
2. I have a database, but no JDBC drivers. What should I do?
3. How do I configure Unicode support for PostgreSQL?
4. How do I configure Unicode support for MySQL?
5. How do I configure Unicode support for Oracle?
6. How do I configure Unicode support for DB2?
7. How do I configure Unicode support for MS SQL Server 7.0?

7. Browser Compatibility and Known Issues

1. What browsers are compatible with smartASK published surveys?
2. What browsers are compatible with the smartASK authoring application?
3. Are there any known issues with browser compatibility?

8. Section 508 Compliance

1. Are smartASK published surveys compliant with Section 508 of the Rehabilitation Act?

9. The smartASK FAQ

1. Which version of the smartASK FAQ is this?
2. Which versions of smartASK does this FAQ cover?